Brands are
specific: You
will receive the brand you order. Orders received before 2:00PM (CST) Monday -
Friday (except holidays) will be shipped the same day for stocked items. For out
of stock items, orders will be processed the same day if received before 2:00PM
(CST) and will usually ship in 2-3 days. You will receive an acknowledgement
e-mail letting you know when your order is estimated to ship. When the order
ships you will receive an e-mail providing the UPS tracking number.
Packaging: All
batteries shipped from our warehouse are wrapped in bubble wrap and packed in a
box with peanuts. Cases of batteries shipped from our warehouse are wrapped in
bubble wrap and double boxed. It is rare that batteries shipped from our
warehouse are damaged in shipping.
Freight
Costs: We charge
fair and accurate freight to keep the cost to you down. You can check freight
costs before you order by proceeding to the checkout with your order. When you
get to the area that requires your address simply enter your state & zip code
and apply freight costs. In most cases our end price including freight is lower
for single items or quantities than those who offer free freight. You will see a message * includes freight but this does not mean the freight is free. We do not offer free freight for any products on our website. We apologize for any misunderstanding or confusion this message may cause.
Our
process: When we
receive your order you will receive conformation e-mail with the estimated ship
time. In most cases (90% of orders) the e-mail will state, “ Will ship within 24
hours ” and implies the product is in our stock. For orders received before
2:00PM CST this means the order is being packed and will usually ship the same
day Monday - Friday (except holidays). Tracking numbers will be e-mailed by
6:00PM CST. Orders received after 2:00PM CST will be processed the following
business day. Your credit card will not be charged until the product ships.
Texas
Customers Battery Sales Fee:
Because we are located in Texas we are required by Texas law to collect a
battery sales fee for batteries over 10Ah shipped to any address located in
Texas.
The Texas Commission on Environmental Quality uses revenue from the battery fee
for many programs that help protect the state’s environment. The fee is
$2.00 per battery for less than 12-volt batteries 10Ah and above and $3.00 per
battery for 12 Volt or more 10Ah and above. Due to limitations on this Yahoo
site we are unable to automatically calculate these charges. If you are ordering
batteries shipping to an address in Texas, please place a note in the comments
section that it is “OK to add Texas State Battery Sales Fee”. If this is not
included in comments the order may be held until we contact you and get
approval. Resellers may be exempt if they collect and report fee to the state.
Please call 800-706-7009 if there are any questions or for exemption.
Our "Get
it Right" Guarantee!
All shipments are
double checked for correct part number and quantities. If we ship the incorrect
battery or incorrect quantities, we will make it right by shipping you the
correct battery or additional quantities and paying all of the freight costs
including issuing a call tag for returned battery (when applicable) in a timely
manner. If we cannot provide the replacement or additional products in a timely
manner your money will be refunded. Disputes must be presented within 30 Days of
purchase.
Disposal
of old batteries:
Sealed Lead Acid type batteries must be recycled. Please dispose your batteries
properly. It is illegal to throw this type of battery in the trash. We will
dispose of your old sealed lead acid battery at no charge when you purchase a
battery from us. Simply place in the box that you received you new battery in,
pay shipping and ship it to us at Power Factor Inc., 2526 Manana Dr. Suite 102,
Dallas, Texas 75220. Be sure to mark the box as "BAD Battery" or "Recycle
Battery". Disposal laws do not apply to alkaline batteries. We do not accept
Nickel Cadmium batteries for recycling.
We all
make mistakes. If
you find that the battery you ordered is not the right one, its no problem.
Simply call for a Return Authorization Number and you can return it for a full
refund when you purchase the correct battery from us, just pay the freight back.
Request must be within 30 days of purchase. Battery must be received in good
condition and returned within 30 Days of RMA issuance.
Warranty:
Most manufacturers offer at least a one-year warranty against defects and
workmanship. BatteriesASAP will handle all warranty issues for the first 30 days
from date of purchase. After this period, warranty issues must be handled
through the manufacturer. If you receive a defective product please call and we
will provide an RMA or manufacturers contact information.
Drop
Shipments / Partial shipments:
BatteriesASAP stocks most of the batteries we offer in our warehouse located in
Dallas, Texas. On occasion there will be a need to drop ship your order from the
manufacturer for one of the following reasons; we have sold out of our stock or,
large quantity orders that exceed what we have in stock. If 2 or more different
products are ordered and we are out of stock on a given product it may partial
ship from our warehouse and a manufacturers warehouse. In general if you receive
a conformation e-mail stating, “ Will ship in 2-3 days ”, it is likely the
product is being drop shipped from the manufacturer. There may be a delay in
getting a tracking number but product should ship as expected. Currently we
stock and ship approximately 90% of the orders from our warehouse in Dallas.
Backorders: From
time to time a manufacturer will run out of stock and will cause us to backorder
the product until the manufacturer receives their stock. In this case we will
call and/or e-mail you to let you know the status and offer a comparable battery
that we have in stock if available. You may elect to wait for the product to
arrive, accept a substitute or cancel the order.
Expedited
Shipping: We
offer expedited shipping through UPS; Red (overnight), Blue (second day air) and
3 day select. We understand the need to receive your batteries fast and will
guarantee shipping the same day if the order is placed before 2:00PM CST for
products in stock Monday - Friday (except holidays). If your need is urgent and
you order before 4:30PM CST please call us and we will do our best to get the
order out that day to meet your needs. If we happen to be out of stock, we have
a great relationship with all of the manufacturers we handle and will work with
them to expedite your order. If for any reason we cannot ship the product you
ordered as requested we will contact you immediately by phone and e-mail.
Batteries
for UPS Systems:
Many of the batteries we offer are used in Uninterruptible Power Systems.
Batteries are the reason for most (up to 80%) of UPS failures. If the batteries
you order do not fix the problem you are having with your UPS and you purchase a
replacement UPS from
Power Factor Inc. we will give full credit of the batteries toward the
purchase and even pay the freight of the batteries back to us. (Valid for 30
days from original purchase of batteries.) We can supply most major brands
including APC, Powerware, MGE, Tripplite, Minuteman, GE, and many more. Please
call and talk to one of our UPS application engineers @ 800-706-7009 for more
info.
UPS
Systems: Not all
UPS systems are created equal. Generally there are 3 levels of protection most
manufacturers offer.
Click here to better understand the technologies offered or call us at
800-706-7009
Battery
Reminder: The
average life expectancy of most standby batteries is between 3-5 years.
At the 3-year mark it is likely the battery is losing capacity causing low
reliability and by the 5-year mark complete failure may occur. Please note in
the comments section when placing your order if you would like to be reminded in
3 years that your battery needs replacement. Please note the type of equipment
such as home alarm, UPS, emergency lighting etc. You can also include the serial
number of the equipment (optional). There is no charge for this service.
Quantity
discounts are available.
If you are purchasing large quantities or buy batteries often, call us at
800-706-7009 for discounts or discount coupons to save.
Are your Batteries Bad?
Batteries may still read the proper voltage with a volt meter when under charge
or off charge even when they are bad.
To properly test a battery it should be done with either a load on it or by
using battery-testing equipment.
Batteries used in most
standby equipment such as UPS systems, emergency lighting, alarm systems, etc.
will have a low voltage disconnect (LVD) that will disconnect the battery from
being discharged below 87.5% of nominal voltage.
Example;
12 Volt Battery X 87.5% = 10.5 volts therefore a 12V battery will stop
discharging at 10.5 volts. This also applies to strings in series.
Example;
4-12V batteries in series will produce 48 Volts. 48 X 87.5% =42V This string
will be disconnected from the circuit from the LVD at 42V.
Never
replace a partial string of batteries!
This is not an old wives tale, it's true! When you put new batteries in a string
with old batteries they will take on the characteristics of the older batteries
and will require replacement much sooner and cost more in the long run. The
charger will see the string as a single battery and older batteries may cause
over or under charging of the new batteries causing premature failure. It will
also cause the equipment to be less reliable.
Attention:
Lead prices are rising!
In the past year costs of lead have risen over 120%. So far we have seen up to 4
price increases for some manufacturers this year alone. All of the manufacturers
we carry have or are increasing their prices again this month or in months to
come! We are doing our best to keep prices down but have been forced to raise
prices accordingly. We apologize for any inconvenience this may cause and hope
you will continue to let us supply you with your battery needs.
